The WISE finance team is very thorough and professional and we will take the time to discuss your situation with you so we can decide on the best possible loan for your situation. Part of this includes a 100 point checklist for identification purposes, personal bank statements to demonstrate savings, payslips, outstanding loans, statements, tax returns etc... Once we understand your situation and financial goals we will discuss many various products that will be suitable. We will provide you the product comparisons and inform you of proposed mortgage repayments and any upfront and ongoing fees.
We will then search our database containing hundreds of mortgage products from many different lenders, including major banks, smaller banks and other lenders. Our Podium software assists with this otherwise labour intensive task and usually a comparison table and or graph is available for your consideration. This database is constantly updated and has details of the latest deals.We will recommend a product or products which suit your needs. You can be provided with a copy of the lenders comparison rate schedule. Comparison rates include both the interest rate and fees and charges relating to a loan and are a tool to help you identify the true cost of a loan.
If you wish to proceed, then we will help you to complete the necessary paperwork and liaise with the lender on your behalf. This will include the completion and submission of your home loan application and the on-going communication between all parties until your home loan is approved and settled. We will make you aware of our complaints process. This is called an Internal Dispute Resolution procedure and all members of the >MFAA (Mortgage and Finance Association of Australia), COSL (Credit Ombudsman Service Limited) and BFSO (Banking and Financial Services Ombudsman) have requirements in this regard.
There are many steps in the loan process and we will help you from your initial steps, such as getting pre-approval (where your loan is "approved" based on certain conditions such as loan value) right through to possible refinancing at a later stage.
Remember, the earleier you contact us, the better it is for you.